Support

Meet them. In Kens, one of you shows a code and the other scans it. A code lasts 15 minutes; after that, show a new one.

Sign in on it. If you still have your old phone, approve the new one there and it becomes your trusted phone at once. If the old phone is gone, the new one waits — a day, or a week if the old phone had a passkey — so that nobody with only your email can take over your account. You can chat meanwhile; only important changes wait.

Your chats live on your phone, not with us, and we cannot send them to you. Keep an encrypted backup (in Settings, under Backup) and restore it on the new phone.

Block them from their profile or from the chat: they can no longer message you, call you or see your Vuk. To tell us, report them. Your phone sends us what you choose to report, and we aim to review every report within 24 hours.

Your messages are encrypted on your phone before they are sent. We keep a copy of the keys, and open a conversation only when the law requires it; each time is approved by two people and recorded. Calls are different: they are encrypted end to end and never reach us. The Privacy Policy has the details.

In the app, or on the account deletion page if you no longer have it.

If a child is in immediate danger, call 999. Otherwise report it in the app, or read our child safety standards for other ways to reach us.